FITREAT COOKIE POLICY
Welcome to Fitreat.
This Cookie Policy ("Cookie Policy" or "Policy") explains how the entities operating under the Fitreat brand, collectively referred to as the Fitreat Group, including Fitreat Couple Private Limited, Fitreat LLC (Dubai), the Fitreat Partnership Firm and their respective affiliates, subsidiaries, associated enterprises, successors and permitted assigns (collectively referred to as "Fitreat", the "Company", "we", "our" or "us"), use cookies and similar technologies when you access or use our website, mobile applications, artificial intelligence-powered services, digital platforms and every other online service operated by or on behalf of the Fitreat Group (collectively referred to as the "Platform" or "Services").
This Cookie Policy should be read together with our Terms and Conditions, Privacy Policy, Health & Fitness Waiver, Medical Disclaimer and Health Data Consent, Community Guidelines, Grievance Redressal Policy and every other Platform Policy published by the Company from time to time. This Policy specifically explains how Cookies are used on the Platform and supplements, but does not replace, our Privacy Policy.
Where applicable law requires your consent before the placement of certain categories of Cookies, Fitreat will obtain such consent through its Cookie Banner, Cookie Preference Centre or any other legally recognised consent mechanism before those Cookies are activated.
1. What are Cookies?
Cookies are small text files that are downloaded and stored on your computer, mobile phone, tablet or other internet-enabled device when you visit a website or use a mobile application. Cookies enable websites and applications to recognise your device, remember your preferences, maintain secure login sessions, improve functionality and provide a more efficient browsing experience.
In addition to traditional browser Cookies, Fitreat may also use similar technologies including Software Development Kits (SDKs), pixels, web beacons, tags, local storage objects, application programming interfaces (APIs), embedded scripts, device identifiers and comparable technologies capable of collecting information about your interaction with the Platform. For ease of reference, all such technologies are collectively referred to in this Policy as "Cookies."
Cookies generally do not damage your device or access files stored outside the browser or application. Instead, they allow websites and applications to function efficiently by remembering certain information about your previous interactions with the Platform and by facilitating secure communication between your device and our servers.
2. Why does Fitreat use Cookies?
Fitreat uses Cookies to provide a secure, reliable and personalised experience for every User. Cookies help us understand how our Platform is used, improve our Services, maintain the security of our systems and ensure that the Platform functions as intended. Depending upon the Services you use and the manner in which you interact with the Platform, Cookies may enable the Company to recognise you when you return to the Platform, maintain your login sessions securely, remember your preferences and settings, personalise your fitness and nutrition experience, improve artificial intelligence-powered recommendations, analyse how Users interact with the Platform, identify technical issues and optimise website and application performance, protect against fraud, abuse and unauthorised access, monitor the security and integrity of the Platform, measure the effectiveness of advertising and marketing campaigns, facilitate efficient customer support and continuously improve the overall functionality, usability and performance of the Services. Certain Cookies are essential for the operation of the Platform and cannot reasonably be disabled without affecting core functionality. Other Cookies are optional and are used only where permitted by applicable law and, where required, with your consent.
3. Types of Cookies We Use
Fitreat uses different categories of Cookies depending upon the purpose for which they are required. Not every category of Cookie will necessarily be used on every part of the Platform, and the specific Cookies deployed may change from time to time as our technology and Services evolve.
Strictly Necessary Cookies
Strictly Necessary Cookies are essential for the operation of the Platform. These Cookies enable core functions including account authentication, secure login, payment processing, fraud prevention, cybersecurity, load balancing, session management and other functions necessary for the proper operation of the Services.
Because these Cookies are necessary to provide the Services requested by the User, they generally cannot be disabled through the Company's Cookie Preference Centre. Blocking these Cookies through browser settings may affect the availability or functionality of certain features of the Platform.
Functional Cookies
Functional Cookies allow the Platform to remember choices made by the User and provide enhanced functionality and personalisation. These Cookies may remember your preferred language, region, display preferences, accessibility settings, notification preferences and other customisations that improve your overall experience while using the Platform.
The information collected through Functional Cookies enables the Platform to provide a more consistent and user-friendly experience across multiple visits without requiring Users to repeatedly configure their preferences.
Performance and Analytics Cookies
Performance and Analytics Cookies help Fitreat understand how Users interact with the Platform by collecting information regarding website traffic, page visits, user journeys, session duration, feature usage, technical errors and general Platform performance.
The information collected through these Cookies is generally aggregated and analysed to improve website performance, identify technical issues, optimise navigation, enhance user experience and evaluate the effectiveness of new features introduced on the Platform.
Personalisation Cookies
Personalisation Cookies enable Fitreat to provide a more tailored user experience by remembering information relating to your fitness goals, workout preferences, nutritional interests, activity history, programme participation and previous interactions with the Platform.
These Cookies may also support certain artificial intelligence-powered features by helping the Platform provide more relevant recommendations, educational resources, coaching suggestions and personalised content based upon your previous interactions with the Services.
Advertising and Marketing Cookies
Advertising and Marketing Cookies help Fitreat and its authorised advertising partners understand the effectiveness of promotional campaigns and deliver advertisements that are more relevant to your interests. These Cookies may collect information regarding your interaction with advertisements, marketing campaigns and certain areas of the Platform in order to evaluate campaign performance, prevent repetitive advertisements and improve future marketing activities. Where required under applicable law, Advertising and Marketing Cookies will only be activated after obtaining your consent.
4. Third-Party Cookies
In order to provide and continuously improve the Services, Fitreat may engage carefully selected third-party service providers to assist with website hosting, analytics, payment processing, customer support, cloud infrastructure, cybersecurity, artificial intelligence services, marketing, communication services and other legitimate business functions. These third parties may place or access Cookies on the Platform solely for the purposes authorised by the Company and in accordance with their contractual obligations and applicable law.
Third-Party Cookies may collect information relating to your interaction with the Platform, including browser information, device identifiers, session information, technical diagnostics, website performance, advertising interactions and similar operational information. Such Cookies are governed not only by this Cookie Policy but may also be subject to the respective privacy and cookie policies of the relevant third-party providers.
The Company endeavours to engage reputable service providers that maintain appropriate privacy and security standards. However, the Company does not control the operation of third-party Cookies once deployed through third-party technologies and Users are encouraged to review the policies published by such third parties where appropriate.
5. Social Media Cookies
The Platform may incorporate features, widgets, buttons or plugins provided by third-party social media platforms to enable Users to interact with Fitreat's official pages or share content through their personal social media accounts.
These social media features may place Cookies on your device or otherwise collect information regarding your interaction with the Platform and the relevant social media service. Such technologies may enable the relevant social media provider to recognise your device, determine whether you are logged into its services and analyse interactions with its embedded features.
Your use of social media platforms remains subject to the privacy practices, cookie policies and terms of the respective social media providers. Fitreat encourages Users to review those policies before interacting with such features.
6. Mobile Applications, SDKs and Similar Technologies
When you use the Fitreat mobile application, the Company may utilise Software Development Kits ("SDKs"), mobile identifiers and similar technologies that perform functions comparable to browser Cookies. These technologies enable the mobile application to function efficiently, maintain security, analyse application performance, deliver personalised experiences and support the operation of various Platform features.
Unlike browser Cookies, SDKs and similar technologies generally operate within the mobile application itself and may collect technical information such as device type, operating system version, application version, crash reports, session information, network performance and other diagnostic information necessary for improving the quality and stability of the Services.
The Company uses such technologies responsibly and only for purposes consistent with this Policy, the Privacy Policy and applicable law.
7. Artificial Intelligence and Personalisation Technologies
Fitreat utilises artificial intelligence, machine learning technologies and automated analytical systems to enhance the user experience and improve the quality of the Services offered through the Platform. Certain Cookies and similar technologies may assist these systems in understanding user preferences, fitness objectives, nutritional interests, engagement patterns and other interactions with the Platform.
The information collected through these technologies may assist the Company in generating personalised workout recommendations, nutrition suggestions, educational content, wellness reminders, coaching support and other customised experiences designed to improve the effectiveness of the Services.
The Company does not rely exclusively upon Cookie-based information for generating personalised recommendations. Artificial intelligence systems may additionally utilise information voluntarily provided by Users in accordance with the Privacy Policy and the Health & Fitness Waiver, Medical Disclaimer and Health Data Consent.
8. Information Collected Through Cookies
Depending upon the nature of the Cookie and the Services being used, Cookies may collect different categories of information relating to your interaction with the Platform. Such information may include your IP address, browser type, operating system, device identifiers, language preferences, approximate geographic location, session identifiers, pages visited, referral URLs, click patterns, application usage statistics, login status, date and time of access, interaction with advertisements, technical diagnostics and similar operational information.
Where permitted by applicable law, Cookies may also remember your user preferences, programme selections, accessibility settings, notification preferences and other choices made while using the Platform in order to provide a more seamless and personalised experience.
The Company does not intentionally use Cookies to collect sensitive personal information or health-related information directly unless such processing is otherwise authorised under applicable law and consistent with the Privacy Policy and the Health & Fitness Waiver, Medical Disclaimer and Health Data Consent.
9. Cookie Retention
Different Cookies remain on your device for different periods depending upon their purpose and technical characteristics.
Session Cookies are temporary Cookies that remain active only during your browsing session and are automatically deleted when you close your browser or exit the application.
Persistent Cookies remain stored on your device for a longer period and enable the Platform to recognise your device when you return. The retention period for Persistent Cookies varies depending upon their function, applicable legal requirements and the operational needs of the Platform. Once the relevant retention period expires, such Cookies are automatically deleted or renewed in accordance with applicable law and your Cookie preferences.
The Company periodically reviews Cookie retention periods to ensure that information is retained only for as long as reasonably necessary for the purposes described in this Policy.
10. Changes to the Cookies Used by Fitreat
As the Platform continues to evolve, the Company may introduce new features, technologies, integrations, security measures and business processes that require the deployment of additional Cookies or the modification of existing Cookies.
Accordingly, the specific Cookies used by the Platform may change from time to time without prior notice. However, any material changes affecting the purposes for which Cookies are used or the categories of information collected shall be reflected through updates to this Cookie Policy and, where required by applicable law, through renewed Cookie consent mechanisms.
Users are encouraged to review this Cookie Policy periodically to remain informed about the Company's current use of Cookies and similar technologies.
11. Managing Your Cookie Preferences
Fitreat respects your right to make informed choices regarding the use of Cookies. Depending upon your jurisdiction and the applicable legal requirements, you may accept, reject or customise the categories of Cookies used on the Platform through the Cookie Banner, Cookie Preference Centre or other consent management tools made available by the Company.
Where your consent is required by applicable law, only those categories of Cookies that you have expressly accepted will be activated, except for Strictly Necessary Cookies, which are essential for the operation, security and functionality of the Platform. You may review and modify your Cookie preferences at any time by accessing the Cookie settings available on the Platform.
Changing your Cookie preferences shall apply prospectively and shall not affect the lawfulness of any processing carried out before your revised preferences became effective.
12. Browser Controls
Most internet browsers allow Users to manage Cookies through their browser settings. Depending upon the browser being used, you may be able to view existing Cookies, delete previously stored Cookies, block future Cookies or configure your browser to notify you before Cookies are stored on your device.
The availability of these controls depends upon the browser and operating system being used. Users should consult the documentation or support resources provided by their browser developer for specific instructions regarding Cookie management.
Please note that disabling or blocking certain Cookies through browser settings may affect the functionality, security and performance of the Platform. Certain Services, including secure login, payment processing, personalised experiences and account management features, may not function correctly if essential Cookies are disabled.
13. Withdrawal of Consent
Where the Company's use of particular Cookies is based upon your consent, you may withdraw that consent at any time through the Cookie Preference Centre or any other mechanism provided by the Company.
The withdrawal of consent shall not affect the legality of Cookie processing undertaken before such withdrawal became effective. Once consent has been withdrawn, the Company will cease deploying the relevant non-essential Cookies to the extent required by applicable law. However, Cookies that have already been stored on your device may remain until they expire automatically or are manually deleted through your browser or device settings.
The withdrawal of consent may affect certain personalised features of the Platform, including customised recommendations, saved preferences, marketing personalisation and certain analytical functions.
14. Consequences of Disabling Cookies
Cookies play an important role in ensuring that the Platform operates securely and efficiently. While Users are free to disable certain categories of Cookies, doing so may reduce the quality of their overall experience and limit the availability of certain features and functionalities.
Depending upon the categories of Cookies disabled, Users may experience repeated login requests, loss of saved preferences, reduced personalisation, interruptions to payment processes, limited functionality of certain Platform features, inaccurate performance measurements or reduced effectiveness of artificial intelligence-powered recommendations.
The Company shall not be responsible for any reduction in Platform functionality resulting directly from a User's decision to disable Cookies or similar technologies.
15. Do Not Track Signals
Some internet browsers incorporate a "Do Not Track" ("DNT") feature that allows Users to indicate their preference regarding online tracking. At present, there is no universally accepted industry standard governing the interpretation or implementation of Do Not Track signals. Consequently, the Platform may not respond to every Do Not Track request in a consistent manner.
Where applicable law requires the Company to recognise or honour particular browser-based privacy signals or similar technologies, the Company shall endeavour to comply with such legal requirements.
16. Cross-Device Technologies
Users may access the Fitreat Platform through multiple devices, including computers, smartphones, tablets, wearable devices and other internet-enabled equipment. Subject to applicable law and the User's preferences, the Company may utilise Cookies and similar technologies to improve continuity across devices, recognise returning Users and provide a more consistent user experience.
Such technologies may assist the Company in synchronising user preferences, maintaining account continuity, improving security, preventing fraudulent activity and enhancing the overall operation of the Platform.
The Company does not use cross-device technologies to circumvent User privacy preferences or to collect information beyond that permitted under applicable law and the Company's Platform Policies.
17. Children's Privacy
The Platform is not intended to knowingly deploy non-essential Cookies for the purpose of tracking children in violation of applicable law. Where the Company provides authorised children's programmes under the supervision or consent of parents or legal guardians, the Company endeavours to implement Cookie practices appropriate to the nature of such Services and consistent with applicable legal requirements.
Parents and guardians remain responsible for supervising a child's use of internet-enabled devices and may configure browser or device settings to manage Cookies in accordance with their own preferences.
If the Company becomes aware that Cookies have been deployed or information has been collected in a manner inconsistent with applicable legal requirements relating to children, it will take appropriate remedial measures within a reasonable period.
18. International Data Transfers
Information collected through Cookies may be processed, stored or transferred to servers and service providers located in different countries in connection with the operation of the Fitreat Platform.
Where such transfers involve Personal Data, the Company shall implement reasonable safeguards consistent with applicable data protection laws, contractual obligations and the Company's Privacy Policy to ensure that the information continues to receive an appropriate level of protection.
Users acknowledge that the use of globally distributed cloud infrastructure, analytics providers, cybersecurity services and other technology providers may require the transfer of Cookie-related information across national borders for legitimate operational purposes.
19. Security Measures
Fitreat is committed to protecting the integrity, confidentiality and security of information collected through Cookies and similar technologies. The Company implements reasonable technical, organisational and administrative safeguards designed to protect Cookie-related information against unauthorised access, accidental loss, unlawful destruction, alteration, misuse or disclosure.
These safeguards may include encryption technologies, secure communication protocols, access controls, authentication mechanisms, network security measures, system monitoring, periodic security assessments and other security practices appropriate to the nature of the Services provided by the Company. While the Company endeavours to maintain commercially reasonable security standards, no internet-based system or electronic transmission can be guaranteed to be completely secure. Accordingly, the Company cannot warrant that information transmitted through the Platform or collected using Cookies will be entirely free from security risks.
Users are encouraged to maintain appropriate security measures on their own devices, including installing software updates, using secure internet connections, protecting login credentials and enabling appropriate device security settings.
20. Updates to this Cookie Policy
The Company may amend, revise, supplement or replace this Cookie Policy from time to time to reflect changes in applicable law, regulatory guidance, technological developments, business practices, third-party service providers, operational requirements or the manner in which the Platform utilises Cookies and similar technologies.
Any revised version of this Cookie Policy shall be published on the Platform together with an updated "Last Updated" date. Where required by applicable law, the Company shall provide additional notice or obtain renewed consent before implementing material changes affecting the use of non-essential Cookies or the processing of information collected through such technologies.
Users are encouraged to review this Cookie Policy periodically in order to remain informed about the Company's current Cookie practices.
21. Contact Us
If you have any questions, concerns or requests regarding this Cookie Policy, the Company's use of Cookies, your Cookie preferences or the processing of information collected through Cookies, you may contact the Company using the contact details published on the Fitreat Platform.
Where your request relates to the processing of Personal Data collected through Cookies, the Company shall handle such request in accordance with its Privacy Policy and applicable data protection laws. Users may also exercise any rights available to them under applicable law by contacting the Company through the designated communication channels provided on the Platform.
22. Governing Law
This Cookie Policy shall be governed by and construed in accordance with the laws applicable to the contracting entity within the Fitreat Group providing the relevant Services. Where the relevant contracting entity is Fitreat Couple Private Limited, this Cookie Policy shall be governed by the laws of India. Any dispute arising out of or relating to this Cookie Policy, including its interpretation, implementation or enforcement, shall be governed by the dispute resolution provisions contained in the Fitreat Terms and Conditions, which are incorporated herein by reference. Nothing contained herein shall prejudice any mandatory statutory rights available to Users under applicable law.
23. Final Provisions
This Cookie Policy forms an integral part of the Platform Policies governing the use of the Fitreat Platform and should be read together with the Terms and Conditions, Privacy Policy, Health & Fitness Waiver, Medical Disclaimer and Health Data Consent, Community Guidelines, Grievance Redressal Policy, Refund and Cancellation Policy and every other policy published by the Company from time to time.
The Company's use of Cookies is intended to enhance the functionality, security, performance and overall user experience of the Platform while respecting Users' privacy and complying with applicable legal requirements. Where applicable law requires the Company to obtain consent before placing particular categories of Cookies, such consent shall be obtained through the Company's Cookie Banner, Cookie Preference Centre or any other legally recognised consent mechanism.
The failure of the Company to enforce any provision of this Cookie Policy on one occasion shall not constitute a waiver of its right to enforce that provision or any other provision in the future. If any provision of this Cookie Policy is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall, to the extent of such invalidity or unenforceability, be deemed severed without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
By continuing to use the Platform after the publication of this Cookie Policy, Users acknowledge that they have been informed of the Company's use of Cookies and similar technologies. Where required by applicable law, the placement of non-essential Cookies shall remain subject to the User's consent as obtained through the Company's designated consent mechanisms.
