TERMS AND CONDITIONS

FITREAT GROUP

TERMS AND CONDITIONS OF USE

Effective Date: 14 August 2026

Last Updated: 14 August 2026

These Terms and Conditions constitute a legally binding agreement governing the access to and use of the Platform and all Services offered under the Fitreat brand.

1. PREAMBLE

These Terms and Conditions (hereinafter referred to as the "Terms", "Agreement" or "Terms and Conditions") constitute a legally binding electronic contract entered into between the User and the applicable entity forming part of the Fitreat Group, governing the access to, registration with, subscription to and use of the Platform and the Services made available thereon.

The Platform has been established to provide technology-enabled health, nutrition, fitness, wellness, behavioural coaching and allied digital services through websites, mobile applications, wearable device integrations, artificial intelligence-assisted tools, online consultations, educational resources and various other digital channels.

These Terms regulate every aspect of the contractual relationship between the User and the Company, including the rights, duties, liabilities, limitations, obligations and remedies of the respective parties.

These Terms shall be read together with the Privacy Policy, Medical Disclaimer, Refund and Cancellation Policy, Cookie Policy, Community Guidelines and every other policy or legal document published by the Company from time to time, each of which shall form an integral part of this Agreement as though expressly incorporated herein.

By accessing or using the Platform in any manner whatsoever, the User acknowledges having carefully read, fully understood and voluntarily agreed to be bound by these Terms.

2. THE FITREAT GROUP

The Platform operates under the trade name and brand identity "Fitreat" through one or more legally distinct entities forming part of the Fitreat Group.

For the purposes of these Terms, the expression "Fitreat Group" shall collectively include Fitreat Couple Private Limited, Fitreat LLC (Dubai), the Fitreat Partnership Firm, together with their respective affiliates, subsidiaries, associated enterprises, successors, permitted assigns and every other entity authorised to conduct business under the Fitreat brand.

The User expressly acknowledges that different entities forming part of the Fitreat Group may perform different operational, commercial, technological, administrative or support functions, including but not limited to software development, payment processing, marketing, customer support, coaching services, accounting, regulatory compliance, data processing and programme administration.

Nothing contained in these Terms shall be interpreted as creating joint or several contractual liability upon every entity within the Fitreat Group merely because such entity provides operational support in connection with the Platform.

The contractual relationship governing any particular transaction shall exist only between the User and the entity identified as the contracting entity in the relevant invoice, subscription confirmation, payment receipt, programme confirmation or such other commercial communication issued to the User. Where no specific contracting entity is identified, the contracting entity shall be the entity designated by the Company during the registration or subscription process.

3. PURPOSE OF THESE TERMS

These Terms have been drafted for the purpose of establishing a clear contractual framework governing the provision of digital health, nutrition, fitness and wellness services through the Platform.

The Parties acknowledge that the Services offered through the Platform involve continuous digital interaction, electronic communication, online consultations, algorithmic recommendations, wearable integrations, subscription-based programmes and the exchange of health-related information. Accordingly, these Terms are intended to clearly allocate the respective rights, responsibilities and obligations of the Parties while reducing ambiguity and minimising avoidable disputes.

The User acknowledges that the Company provides digital coaching and educational wellness services and that these Terms are intended to regulate the commercial relationship between the Parties and shall not be construed as creating any fiduciary, agency, employment, partnership, joint venture or medical practitioner relationship unless expressly agreed in writing. 3.1 Acceptance of All Legal Policies

The User expressly acknowledges and agrees that, in addition to these Terms and Conditions, the User shall be bound by all other legal policies, notices, guidelines, disclaimers, consents, rules, standards and contractual documents published, displayed or otherwise made available by the Company through the Platform, whether on its website, mobile application or through any other official digital interface, as amended from time to time. Such documents shall include, without limitation, the Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Medical Disclaimer, Health and Fitness Waiver, Health Data Processing Consent, AI Services and Artificial Intelligence Disclaimer, Payment Terms, Community Guidelines, Code of Conduct, Transformation Photograph Consent, Testimonial and Marketing Consent, Children's Programme Consent, Couple Programme Terms, Supplement Disclaimer, Grievance Redressal Policy and any other policy, guideline or legal notice issued by the Company in connection with the Services (collectively referred to as the "Platform Policies").

The User acknowledges that each of the Platform Policies forms an integral and inseparable part of this Agreement and shall be read together with these Terms and Conditions as constituting a single and unified contractual framework governing the relationship between the Parties. Acceptance of these Terms, whether by electronic consent, registration, subscription, payment, continued use of the Platform or any other legally recognised mode of acceptance, shall constitute simultaneous acceptance of all Platform Policies then in force.

The Company reserves the right to introduce, amend, replace, withdraw or supplement any Platform Policy from time to time in order to comply with applicable laws, regulatory requirements, technological developments, operational necessities or business practices. Unless otherwise required by applicable law, the User's continued access to or use of the Platform after such modifications become effective shall constitute the User's acceptance of the revised Platform Policies.

In the event of any inconsistency between these Terms and another Platform Policy, the document specifically governing the relevant subject matter shall prevail to the extent of such inconsistency, while the remaining provisions shall continue to be interpreted harmoniously and remain in full force and effect.

4. ACCEPTANCE OF THESE TERMS

These Terms shall become immediately binding upon the User from the earliest occurrence of any of the following events:

(a) accessing the Platform;

(b) browsing any portion of the Platform;

(c) creating a User account;

(d) submitting any information through the Platform;

(e) subscribing to any programme;

(f) making any payment;

(g) communicating with the Company through any official communication channel;

(h) uploading any document, photograph, medical report, video or other information;

(i) using any feature, functionality or service made available through the Platform.

The User expressly agrees that clicking any button or icon bearing expressions including but not limited to "I Agree", "Accept", "Continue", "Register", "Proceed", "Subscribe", "Purchase", "Confirm", "Next" or any similar electronic acknowledgement shall constitute valid acceptance of these Terms and shall have the same legal force and effect as execution of a written agreement bearing the handwritten signature of the User.

The User further acknowledges that electronic records maintained by the Company evidencing such acceptance shall constitute conclusive evidence of acceptance unless proved otherwise in accordance with applicable law.

5. ELIGIBILITY

The Services are intended only for individuals who possess the legal capacity to enter into binding contracts under the laws applicable to them.

Except in relation to specialised programmes expressly designed for children, no individual below the age of eighteen (18) years shall independently register for, subscribe to or use the Platform.

Where the Company offers programmes intended for children or adolescents, such programmes shall be subscribed to only by the child's parent or lawful guardian. The parent or guardian shall remain solely responsible for providing complete and accurate health information relating to the child, obtaining appropriate medical advice wherever necessary, supervising the child's participation, ensuring compliance with programme instructions and monitoring the child's health throughout the duration of the programme.

The Company shall be entitled to presume that every parent or guardian subscribing to a children's programme possesses the legal authority to do so. The Company shall not be responsible for any injury, illness, allergic reaction, medical complication or adverse consequence resulting from inadequate parental supervision, inaccurate medical disclosures, failure to obtain appropriate medical advice or non-compliance with programme instructions. The Company reserves the unrestricted right to refuse registration, suspend participation or terminate any account where it reasonably believes that the eligibility requirements contained herein have not been satisfied.

6. DEFINITIONS

Unless the context otherwise requires, the following expressions shall have the meanings assigned to them under this Agreement:

"Account" means the digital account created by a User for accessing the Platform and the Services.

"Affiliate" means any entity controlling, controlled by or under common control with any entity forming part of the Fitreat Group.

"Applicable Law" means every statute, regulation, notification, circular, governmental order, judicial decision or regulatory requirement applicable to the Parties.

"Coach" includes any fitness trainer, nutritionist, dietitian, physiotherapist, consultant, wellness expert, behavioural coach or other professional authorised by the Company to provide Services through the Platform.

"Content" includes all text, graphics, videos, workout demonstrations, meal plans, educational material, software, source code, databases, images, trademarks, logos, documents, audio recordings and every other form of content available through the Platform.

"Platform" means the Fitreat website, mobile applications, wearable applications, APIs, communication systems, online consultation platforms and every other digital interface operated under the Fitreat brand.

"Programme" means every subscription plan, coaching service, consultation package, transformation programme, child wellness programme, couple programme, corporate wellness programme or other digital service offered by the Company.

"Services" means all products and services offered through the Platform.

"User", "You" or "Your" means every individual accessing or using the Platform.

7. INTERPRETATION

Unless the context otherwise requires, words importing the singular shall include the plural and vice versa. References to one gender shall include every gender. Headings are inserted solely for convenience and shall not affect the interpretation of these Terms. Any reference to any legislation shall include every amendment, modification, re-enactment or statutory replacement thereof.

The words "including", "includes" and "include" shall be construed as being followed by the words "without limitation".

Where any provision of these Terms is capable of more than one interpretation, the interpretation that best gives effect to the commercial purpose of these Terms shall prevail.

8. AMENDMENT OF THESE TERMS

The Company reserves the right to amend, modify, substitute, replace or supplement these Terms at any time in order to reflect changes in applicable law, technological developments, business practices, regulatory requirements or the Services offered through the Platform.

Where any amendment materially affects the rights or obligations of Users, the Company shall make reasonable efforts to notify Users through the Platform, electronic mail, mobile application notifications or other appropriate communication channels.

Continued use of the Platform following the effective date of any amendment shall constitute acceptance of the revised Terms unless mandatory law requires fresh consent.

9. REGISTRATION OF USER ACCOUNT

In order to access certain Services offered through the Platform, the User may be required to create a personal account by furnishing such information as may be requested by the Company from time to time. Registration of an account shall constitute a representation and warranty by the User that all information furnished during the registration process is complete, true, accurate and not misleading in any respect.

The User undertakes to promptly update all information forming part of the User Account whenever any material change occurs. The Company shall be entitled to rely upon the accuracy of the information furnished by the User and shall not be liable for any consequence arising from inaccurate, incomplete, outdated or misleading information supplied by the User.

The Company reserves the absolute right to refuse registration, reject any application for an account, require additional verification, suspend the creation of an account or permanently refuse access to the Platform where it reasonably believes that the information furnished is inaccurate, fraudulent, incomplete, misleading or otherwise inconsistent with these Terms or applicable law.

Registration of an account does not create any right in favour of the User to receive any particular Service. The Company reserves the right to determine the availability, eligibility and suitability of any programme or feature in accordance with its operational, professional and regulatory requirements.

10. ACCOUNT SECURITY

The User shall be solely responsible for maintaining the confidentiality and security of the username, password, one-time passwords (OTPs), authentication credentials and every other security mechanism associated with the User Account.

The User shall take all reasonable precautions to prevent unauthorised access to the User Account and shall immediately notify the Company upon becoming aware of any actual or suspected unauthorised access, security breach, compromise of login credentials or fraudulent activity relating to the User Account.

The Company shall be entitled to presume that every activity carried out through the User Account has been authorised by the registered User unless the User has previously notified the Company regarding unauthorised access in accordance with these Terms.

The Company shall not be liable for any loss, damage, unauthorised transaction, disclosure of information or other consequence resulting from the User's failure to adequately secure the User Account or maintain the confidentiality of authentication credentials.

The User shall not permit any other person to access or use the Platform through the User's Account except where expressly authorised by the Company in writing.

11. NATURE OF THE SERVICES

The Services offered through the Platform are intended to provide personalised health, nutrition, fitness and wellness guidance through digital means. The Company provides educational content, coaching support, nutritional planning, fitness programming, behavioural guidance, progress monitoring and technology-enabled wellness tools intended to assist Users in pursuing their personal health objectives.

The Company may introduce, modify, discontinue or replace any programme, consultation format, digital feature, wearable integration, coaching methodology, artificial intelligence tool or technological functionality at its sole discretion whenever considered necessary for improving user experience, maintaining service quality, complying with regulatory requirements or ensuring operational efficiency.

Nothing contained in these Terms shall obligate the Company to continue offering any particular programme, subscription plan or feature indefinitely.

The Company reserves the unrestricted right to revise programme structures, coaching methodologies, consultation frequency, platform features, digital content and operational processes without creating any entitlement in favour of the User to continue receiving the previous version of such Services.

12. SUBSCRIPTION TO PROGRAMMES

The Platform offers various subscription-based programmes designed to address different health, nutrition and wellness objectives. The scope, duration, pricing, eligibility criteria, inclusions and exclusions applicable to each programme shall be specified by the Company at the time of subscription or otherwise communicated to the User through official communication channels.

The User acknowledges that different programmes may include different levels of professional support, consultation frequency, digital resources, progress monitoring, educational material, community access and coaching interaction. The User shall carefully review the features applicable to the selected programme before completing the subscription process.

The Company reserves the right to introduce new subscription plans, modify existing plans, discontinue obsolete plans or revise programme structures whenever required in the ordinary course of business.

The Company's decision regarding programme availability, enrolment capacity, batch allocation and operational scheduling shall be final and binding.

Free Access Services

The Company may, at its sole discretion, make certain features, content, educational materials, calculators, assessments, tracking tools, community features, artificial intelligence functionalities, promotional programmes or other services available to Users without payment ("Free Services"). Free Services are provided solely for informational, introductory or promotional purposes and do not constitute a commitment by the Company to provide any ongoing coaching, consultation, monitoring or personalised professional services.

The Company reserves the unrestricted right to modify, suspend, discontinue, limit, replace or withdraw any Free Service, in whole or in part, at any time and without prior notice or liability. The availability of any Free Service shall not create any contractual right or legitimate expectation that such service will continue to be offered or remain unchanged.

Unless expressly stated otherwise by the Company in writing, Users accessing Free Services shall not be entitled to personalised workout plans, customised nutrition plans, one-to-one consultations, priority support, progress reviews, coach interactions, premium educational content or any other feature designated by the Company as part of a paid subscription.

The Company does not warrant that Free Services will be uninterrupted, error-free, continuously available or suitable for any particular purpose. Free Services may contain limited functionality, trial features, beta features or experimental tools that are subject to modification or removal without notice.

The User acknowledges that use of Free Services is entirely voluntary and at the User's own discretion and risk. To the maximum extent permitted by applicable law, the Company shall not be liable for any loss, damage, inconvenience or dissatisfaction arising from the availability, modification, limitation or discontinuation of any Free Service.

The Company may, at its sole discretion, offer existing Users the opportunity to upgrade from Free Services to one or more paid subscription plans. Such upgrade shall be governed by the pricing, terms, conditions and policies applicable to the selected subscription plan and shall not operate retrospectively or create any entitlement to benefits for periods during which the User accessed only the Free Services.

13. MEDICAL DISCLOSURE OBLIGATION

The User acknowledges that personalised fitness and nutritional recommendations depend substantially upon the medical, physiological and lifestyle information voluntarily disclosed to the Company.

Accordingly, the User expressly undertakes to provide complete, accurate and truthful information regarding all medical conditions, injuries, surgeries, medications, allergies, dietary restrictions, pregnancy status, postpartum recovery, hormonal disorders, cardiovascular conditions, diabetes, hypertension, thyroid disorders, neurological disorders, musculoskeletal limitations and every other health condition that may reasonably affect participation in the selected programme.

The User further undertakes to promptly inform the Company whenever any material change occurs in the User's medical condition during the course of the programme.

The Company shall be entitled to rely entirely upon the accuracy and completeness of the information furnished by the User while designing personalised nutritional guidance, exercise programmes and behavioural recommendations.

The Company shall not be responsible for any injury, illness, deterioration of health, allergic reaction, adverse medical event or other consequence arising wholly or partly from inaccurate, incomplete, delayed or misleading medical disclosures made by the User.

14. MEDICAL CLEARANCE

The User acknowledges that participation in physical exercise, nutritional modification and wellness programmes may not be appropriate for every individual.

Users suffering from cardiovascular disease, hypertension, diabetes, obesity, respiratory illness, epilepsy, neurological disorders, pregnancy-related complications, recent surgery, musculoskeletal injuries or any other significant medical condition are strongly advised to obtain prior medical clearance from a qualified medical practitioner before commencing any programme offered through the Platform.

Where the Company reasonably considers medical clearance necessary for the safety of the User, the Company reserves the right to request medical certificates, diagnostic reports, physician recommendations or such other supporting documentation as may be considered appropriate before permitting continued participation.

Failure to provide the requested medical information may result in suspension, postponement or termination of the relevant programme without creating any liability upon the Company except where otherwise required by applicable law.

15. USER RESPONSIBILITIES

The User agrees to participate in every programme responsibly, honestly and in accordance with professional guidance provided by authorised representatives of the Company.

The User shall diligently follow nutritional guidance, exercise instructions, safety precautions, consultation schedules and programme recommendations to the extent reasonably appropriate for the User's individual circumstances.

The User shall immediately discontinue any exercise or activity that causes severe pain, dizziness, difficulty breathing, chest discomfort, loss of consciousness or any other symptom requiring immediate medical attention and shall seek appropriate medical assistance without delay.

The User acknowledges that the Company cannot monitor every activity performed outside the Platform and that the User remains solely responsible for exercising reasonable care while performing workouts, preparing meals, using fitness equipment or otherwise participating in any programme.

The User further agrees not to misuse the Services, interfere with the operation of the Platform or engage in conduct likely to endanger the safety, dignity or rights of other Users or authorised representatives of the Company.

16. CHILDREN'S PROGRAMMES

Where the Company offers specialised nutrition, wellness or fitness programmes intended for children or adolescents, participation shall be undertaken exclusively under the continuous supervision of the child's parent or lawful guardian.

The parent or guardian expressly acknowledges that children possess varying physiological, developmental and medical characteristics and that the Company's recommendations are prepared solely on the basis of the information supplied by the parent or guardian. The parent or guardian therefore accepts full responsibility for ensuring that all health information provided to the Company is complete, accurate and current.

The parent or guardian shall continuously supervise the child's participation in every workout, nutritional programme, consultation and other activity forming part of the Services and shall ensure that all exercises are performed safely and appropriately, taking into consideration the child's age, physical development and medical condition.

The parent or guardian further undertakes to obtain appropriate medical advice before enrolling the child wherever any pre-existing medical condition, developmental concern or health-related issue exists or where medical advice would reasonably be expected.

The Company shall not be responsible for any injury, illness, developmental concern, allergic reaction or adverse consequence arising from inadequate supervision, inaccurate medical disclosures, non-compliance with programme instructions or failure to obtain appropriate medical advice prior to or during participation.

17. SUBSCRIPTION PLANS

The Company offers various subscription plans, wellness programmes, coaching services and digital products under the Fitreat brand, each designed to meet different health, nutrition, fitness and wellness objectives. The features, duration, pricing, consultation frequency, inclusions, exclusions and eligibility criteria applicable to each programme shall be those communicated by the Company at the time of enrolment or otherwise published on the Platform.

The User acknowledges that each subscription plan is a distinct commercial offering and that the scope of services differs depending upon the programme selected. Unless expressly stated otherwise in writing, enrolment in one programme shall not entitle the User to receive services forming part of another programme.

The Company reserves the right to introduce, modify, discontinue, merge or replace any subscription plan, pricing structure or programme feature in accordance with its operational and commercial requirements. Such changes shall not affect subscriptions already purchased except where necessary to comply with applicable law or where the changes are reasonably required to maintain service quality or regulatory compliance.

18. PROGRAMME DURATION

The duration of every programme shall commence from the date communicated by the Company or from the activation date of the subscription, whichever is earlier, and shall continue only for the period applicable to the selected programme. The User acknowledges that programme durations are fixed contractual periods and are structured in accordance with the Company's coaching methodology, scheduling requirements and resource allocation. Unless expressly approved by the Company in writing, unused days, missed consultations, periods of inactivity or the User's inability to participate shall not automatically extend the duration of the programme.

Where the Company, at its sole discretion, grants an extension on compassionate, medical or exceptional grounds, such extension shall not constitute a precedent or create any entitlement for other Users.

19. FEES AND PAYMENT

The User agrees to pay all fees applicable to the selected programme in the manner specified by the Company. All fees shall be payable in advance unless the Company expressly agrees otherwise in writing.

The fees charged by the Company are determined after taking into account the allocation of coaches, nutritionists, technological infrastructure, customer support, programme administration and other operational resources. Accordingly, the User acknowledges that the fees are consideration for reserving such resources and not merely for attending consultations or using the Platform.

The Company reserves the right to revise the pricing of future subscriptions, introduce promotional pricing, withdraw promotional offers or modify its pricing structure at any time. Any such revision shall not affect subscriptions that have already been purchased unless otherwise permitted by applicable law.

The User shall remain responsible for all taxes, duties, levies, bank charges, foreign exchange conversion charges, payment gateway charges or other governmental or financial charges applicable to the transaction unless expressly stated otherwise by the Company.

20. PAYMENT METHODS

The Company may accept payments through credit cards, debit cards, UPI, net banking, digital wallets, bank transfers, recurring payment mandates, international payment gateways and such other payment methods as may be introduced from time to time.

The User represents and warrants that the payment instrument used belongs to the User or that the User has obtained lawful authority to use such payment instrument.

The Company shall not be responsible for payment failures, delays, duplicate debits, banking errors, payment gateway interruptions or technical failures occurring within third-party payment systems. Where payment is successfully received by the Company, the User shall be deemed to have completed the payment obligation notwithstanding any delay in the issuance of receipts or confirmation messages.

21. SUBSCRIPTION ACTIVATION

The Company shall activate the subscribed programme after successful verification of payment and completion of such onboarding formalities, health questionnaires, documentation or verification procedures as the Company may require.

The Company reserves the right to postpone activation where the User has failed to furnish complete medical information, mandatory declarations or any document reasonably required for safe participation in the programme.

No delay arising from the User's failure to complete onboarding requirements shall constitute a breach of this Agreement by the Company.

Meal Plans, Workout Programmes and Subscription-Based Access

The User acknowledges and agrees that all meal plans, nutritional recommendations, dietary protocols, workout programmes, exercise routines, consultation notes, coaching guidance, progress plans, health assessments and every other personalised or non-personalised programme, document, resource or content provided by the Company (collectively, the "Programme Materials") are made available solely for the User's personal, non-commercial use during the active term of the applicable Subscription.

The Programme Materials are developed on the basis of the User's health profile, fitness objectives, progress, consultations with the Company's coaches, nutritionists and other authorised personnel and are intended to be used only during the period in which the User actively receives the Company's Services. Upon the expiry, cancellation or termination of the Subscription for any reason, the User's licence to access, use or rely upon the Programme Materials shall automatically and immediately cease unless otherwise expressly authorised by the Company in writing.

The User shall not continue to use, reproduce, distribute, publish, upload, transmit, commercialise, modify, adapt, share, disclose or otherwise exploit any Programme Materials after the expiry or termination of the Subscription, nor shall the User make such Programme Materials available to any third party, whether for consideration or otherwise. Without limiting the foregoing, the User shall not publish or disseminate any meal plans, workout schedules, nutritional programmes, consultation records or other Programme Materials on social media platforms, websites, messaging applications, online communities or through any other public or private medium without the Company's prior written consent.

The User further acknowledges that the Programme Materials constitute valuable confidential information and intellectual property of the Fitreat Group, and any unauthorised use, reproduction, disclosure or distribution thereof may cause substantial commercial harm to the Company. The Company reserves all rights and remedies available under contract, intellectual property laws and applicable law in respect of any unauthorised use or disclosure of the Programme Materials.

22. RENEWAL OF SUBSCRIPTIONS

Unless expressly stated otherwise, subscriptions shall expire automatically upon completion of the applicable programme period.

Where the Company offers recurring or automatically renewing subscriptions, the terms governing such renewal, including renewal fees, billing cycles and cancellation procedures, shall be disclosed to the User before enrolment.

The Company may communicate renewal reminders as a courtesy; however, failure to send such reminders shall not impose any obligation upon the Company nor extend the expired subscription.

23. REFUND POLICY

Except as expressly provided in these Terms, under any mandatory provision of applicable law or under a separate written policy issued by the Company, all programme fees paid to the Company shall be non-refundable.

The User acknowledges that upon enrolment, the Company immediately allocates professional resources, coaching schedules, technological infrastructure and administrative support for the User's benefit. Consequently, the User agrees that withdrawal from the programme after commencement shall not ordinarily entitle the User to a refund.

Where a refund is approved by the Company as an exceptional commercial gesture, such approval shall be entirely discretionary and shall not constitute a waiver of the Company's rights or create a precedent for future cases.

Nothing contained in this clause shall limit any statutory rights that cannot lawfully be excluded or restricted under applicable consumer protection legislation.

24. CANCELLATION OF PROGRAMMES

The User may discontinue participation in a programme at any time; however, such discontinuation shall not automatically relieve the User of payment obligations already incurred or create any entitlement to a refund, credit or transfer unless expressly approved by the Company or required by applicable law.

The Company reserves the right to cancel, suspend or terminate any programme where continuation would be unsafe, unlawful, operationally impracticable or inconsistent with these Terms. In such circumstances, the Company may, at its sole discretion, offer an alternative programme, reschedule services or provide such other commercial remedy as it considers appropriate.

25. MISSED CONSULTATIONS AND USER DELAYS

The User is responsible for attending scheduled consultations, assessments, coaching sessions and follow-up interactions at the agreed date and time.

Where the User fails to attend a scheduled session without reasonable prior notice, the Company shall not be obliged to provide an additional session or extend the programme duration. Rescheduling may be permitted solely at the Company's discretion and subject to coach availability.

Repeated failure to participate, respond to communications or comply with programme schedules may be treated as voluntary non-participation and shall not constitute a failure of service by the Company.

26. BATCH ALLOCATION AND SCHEDULING

The Company allocates Users to coaching batches based upon its operational requirements, programme structure, coach availability and administrative considerations. The User expressly acknowledges and agrees that the Company does not offer batch rescheduling, batch transfers, alternative batch allocation or modification of programme schedules at the request of the User. The batch assigned at the time of enrolment shall ordinarily remain final and binding throughout the duration of the applicable programme.

The Company reserves the right, at its sole and absolute discretion, to modify batch schedules, substitute coaches, consolidate batches, otherwise alter programme delivery where reasonably necessary due to operational, administrative, technical or other business requirements. Such modifications shall not constitute a breach of these Terms nor entitle the User to any refund, credit, compensation or extension of the programme.

Failure of the User to attend any scheduled session, consultation or batch shall not obligate the Company to provide a replacement session, reschedule the missed session, allocate the User to another batch or otherwise modify the programme schedule. Any exception to this policy shall be entirely at the sole discretion of the Company and shall not create any precedent or continuing entitlement for the User or any other participant..

27. PREGNANCY, MEDICAL CONDITIONS AND TEMPORARY SUSPENSION The User shall immediately notify the Company upon becoming aware of pregnancy, childbirth, miscarriage, surgery, serious illness or any medical condition that may materially affect participation in the subscribed programme.

Where the Company reasonably considers that continued participation may adversely affect the User's health or safety, the Company may suspend, modify or discontinue the relevant programme until such time as appropriate medical clearance is produced.

The Company may, at its sole discretion and upon receipt of satisfactory supporting medical documentation, permit temporary suspension or rescheduling of the programme. Any such accommodation shall be granted solely as a matter of commercial discretion and shall not constitute a contractual entitlement or precedent.

Nothing contained herein shall oblige the Company to indefinitely suspend or extend any programme beyond its operational capacity or programme validity.

28. PROMOTIONAL OFFERS, DISCOUNTS AND REFERRAL PROGRAMMES

From time to time, the Company may introduce promotional campaigns, discounts, coupon codes, referral incentives, loyalty programmes or other commercial offers.

Unless expressly stated otherwise, promotional offers shall be subject to separate terms and conditions and may be withdrawn, modified or discontinued at any time without prior notice.

Promotional benefits shall not be redeemable for cash, transferable to another person or combinable with other offers unless expressly permitted by the Company.

Where the Company determines that any promotional offer has been obtained through fraud, abuse, manipulation or breach of these Terms, the Company may revoke the benefit, recover the value of the benefit granted and take such further action as may be appropriate.

29. TESTIMONIALS, TRANSFORMATION CONTENT AND PUBLICITY

The User may, at the User's sole discretion, submit, upload, transmit or otherwise provide testimonials, reviews, ratings, feedback, success stories, progress updates, transformation photographs, before-and-after images, videos, audio recordings or any other content relating to the User's experience with the Services (collectively, "User Content").

By accepting these Terms and Conditions and voluntarily submitting or sharing any User Content with the Company through the Platform or otherwise in connection with the Services, the User expressly grants the Company a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to collect, store, reproduce, edit, adapt, modify, publish, display, distribute, communicate, transmit and otherwise use such User Content for the purposes of providing the Services, improving the Platform, conducting research and analytics, and for the Company's lawful promotional, advertising, marketing, educational, branding and commercial activities across any media or communication channel, including the Company's website, mobile application, social media platforms, digital advertisements, printed publications and other promotional materials.

The User acknowledges and agrees that acceptance of these Terms and Conditions constitutes the User's voluntary consent to the Company's use of the User Content in the manner contemplated herein. However, where any applicable law requires a separate, specific or express consent for the use of particular categories of User Content, including photographs, videos or other identifiable personal information, or where the Company has adopted a separate consent mechanism for such use, the Company shall obtain such additional consent before using the relevant User Content for those specific purposes.

The User represents and warrants that all User Content submitted to the Company is truthful, accurate and complete, that the User is the lawful owner of or otherwise possesses all necessary rights, permissions and authority to submit such User Content and to grant the rights and licences contemplated under these Terms, and that such User Content does not infringe or violate the intellectual property rights, privacy rights, publicity rights or any other rights of any third party or any applicable law.

The Company shall have no obligation to publish, retain or continue using any User Content and reserves the right, at its sole discretion, to edit, anonymise, decline, remove or discontinue the use of any User Content at any time where it considers such action necessary for legal, regulatory, ethical, operational or business reasons.

30. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in and to the Platform, including its software, source code, databases, user interface, trademarks, trade names, logos, designs, graphics, videos, photographs, educational materials, workout programmes, nutritional plans, documents, algorithms, artificial intelligence models and all other content made available through the Platform shall remain the exclusive property of the Company or its licensors.

Subject to these Terms, the Company grants the User a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform solely for the User's personal, non-commercial use during the applicable subscription period.

Except with the Company's prior written consent, the User shall not copy, reproduce, modify, distribute, publish, commercially exploit, reverse engineer, decompile, scrape, extract or create derivative works from any part of the Platform or its content.

Any unauthorised use of the Company's intellectual property may result in immediate suspension or termination of access, in addition to any civil or criminal remedies available under applicable law.

31. USER-GENERATED CONTENT

The User shall remain solely responsible for all information, photographs, videos, comments, reviews, messages or other material uploaded, transmitted or shared through the Platform.

The User represents and warrants that such content is lawful, accurate and does not violate any intellectual property rights, privacy rights or other legal rights of any third party.

The Company reserves the right, but not the obligation, to review, remove, restrict or disable access to any User-generated content that it reasonably believes violates these Terms, applicable law or the rights of any person.

32. MARKETING COMMUNICATIONS

The User acknowledges and agrees that, by accepting these Terms and Conditions, the User consents to receive communications from the Company relating to the Services, including appointment reminders, programme updates, coaching communications, invoices, payment confirmations, security notifications, customer support communications, account administration notices and, to the extent permitted by applicable law, promotional, marketing and informational communications through email, SMS, telephone calls, mobile application notifications, messaging platforms or any other communication channel provided by the User. Where applicable law requires separate or additional consent for particular categories of communications, the Company shall obtain such consent in the manner prescribed by law. The User may withdraw consent to receive promotional or marketing communications or opt out of such communications at any time through the unsubscribe mechanism provided by the Company or by contacting the Company directly. Such withdrawal shall not affect the Company's right to continue sending communications that are necessary for the administration of the User's account, the provision of the Services, compliance with legal obligations or the performance or enforcement of these Terms and Conditions.

33. CORPORATE WELLNESS PROGRAMMES

Where the Services are subscribed to by an employer, institution, organisation or other corporate client for the benefit of its employees or members, these Terms shall apply to each participating User unless otherwise agreed in writing.

The Company shall not be responsible for any employment-related decisions, incentives, disciplinary measures or other actions taken by the corporate client based upon participation or non-participation in the programme.

34. PROGRAMME MODIFICATIONS AND DISCONTINUATION

The Company reserves the right to modify, enhance, replace, suspend or discontinue any programme, feature, consultation format, coaching methodology or technological functionality where reasonably required for operational, commercial, regulatory or technological reasons.

Where any modification materially affects an ongoing programme, the Company shall make reasonable efforts to provide an alternative of substantially similar nature, where practicable.

The discontinuation of any programme due to regulatory changes, force majeure, technological limitations or other circumstances beyond the Company's reasonable control shall not constitute a breach of these Terms, provided that the Company acts reasonably in addressing the consequences of such discontinuation.

35. ASSUMPTION OF RISK

The User expressly acknowledges and agrees that participation in any fitness, nutrition, wellness, behavioural modification, lifestyle management, rehabilitation, transformation, child wellness, couple wellness or allied programme offered through the Platform involves inherent, foreseeable and unforeseeable risks which cannot be completely eliminated irrespective of the degree of care exercised by the Company.

The User understands that participation in such programmes may involve strenuous physical activity, dietary modifications, nutritional supplementation, behavioural interventions, changes in lifestyle habits and other activities that may result in physical discomfort, muscular soreness, fatigue, dizziness, dehydration, allergic reactions, aggravation of existing medical conditions, accidental injuries, psychological stress or other adverse health consequences.

The User voluntarily elects to participate in the Services after independently evaluating the suitability of the selected programme and, where appropriate, consulting qualified medical professionals. The User knowingly and voluntarily assumes all ordinary and inherent risks associated with participation in the Services except to the extent liability cannot lawfully be excluded under applicable law.

36. MEDICAL DISCLAIMER

The Company provides technology-enabled fitness, nutrition, wellness and educational services intended to support healthier lifestyle choices. Except where expressly stated otherwise, the Services are not intended to constitute medical diagnosis, medical treatment, clinical therapy, emergency healthcare or any substitute for professional medical advice. The User acknowledges that every individual possesses unique physiological characteristics and that recommendations provided through the Platform are based upon the information voluntarily supplied by the User. The Company does not warrant that any recommendation will be suitable for every individual or every medical condition.

The User shall remain solely responsible for obtaining independent medical advice before commencing, modifying or discontinuing any exercise programme, nutritional practice, medication or medical treatment.

37. NO DOCTOR–PATIENT, HOSPITAL–PATIENT OR THERAPEUTIC RELATIONSHIP

Nothing contained in these Terms, the Platform, any consultation, communication or programme shall be construed as establishing a doctor-patient relationship, hospital-patient relationship, therapist-client relationship or any other regulated healthcare relationship unless expressly agreed in writing by a duly licensed healthcare professional acting within the scope of applicable law.

The Company and its representatives provide coaching, educational guidance and wellness support only within the scope of the subscribed Services.

38. Disclaimer of Performance Guarantees

The Company makes no representation, warranty or guarantee that participation in any programme will result in any specific health, fitness, nutritional, aesthetic or medical outcome.

Without limitation, the Company does not guarantee weight loss, fat reduction, muscle gain, disease reversal, hormonal improvement, fertility enhancement, improvement in laboratory values, reduction in medication, athletic performance, body transformation, mental well-being or achievement of any personal objective.

The User acknowledges that outcomes depend upon numerous variables beyond the Company's reasonable control, including genetics, metabolism, age, gender, medical history, medications, dietary adherence, exercise compliance, sleep, stress, environmental conditions and other physiological factors.

The User further acknowledges that testimonials, transformation photographs, reviews and success stories displayed by the Company represent individual experiences and shall not be interpreted as guarantees of similar results.

39. USER'S CONTINUING DUTY OF DISCLOSURE

The User represents and warrants that all information provided to the Company, whether during registration, onboarding, consultations or otherwise, is true, complete, accurate and not misleading.

The User shall immediately notify the Company of any material change in health status, medication, pregnancy, injury, surgery, allergy, diagnosis, hospitalisation or any other circumstance that may reasonably affect participation in the Services.

The Company shall be entitled to rely upon the information supplied by the User while preparing personalised recommendations and shall not be responsible for any consequence arising from inaccurate, incomplete, delayed or misleading disclosures.

40. MEDICAL CLEARANCE

Where the User has a history of cardiovascular disease, hypertension, diabetes, epilepsy, respiratory illness, musculoskeletal disorders, recent surgery, pregnancy, chronic illness or any other medical condition capable of affecting participation, the User is strongly advised to obtain prior medical clearance from a qualified medical practitioner before participating in any programme.

Where the Company reasonably considers medical clearance necessary for the protection of the User, the Company may request medical reports, physician certificates or such other documentation as may reasonably be required before permitting continued participation.

Failure to furnish the requested documentation may result in suspension or termination of participation without liability on the part of the Company.

41. ARTIFICIAL INTELLIGENCE AND AUTOMATED RECOMMENDATIONS

The Platform may utilise artificial intelligence, machine learning algorithms, automated analytics or other computational technologies for generating meal plans, workout suggestions, reminders, educational materials, behavioural recommendations, progress assessments and similar outputs.

The User acknowledges that such outputs are generated using automated technologies based upon the information available to the Platform and are intended solely as informational and assistive tools.

The User shall not rely exclusively upon AI-generated outputs when making medical or healthcare decisions and shall seek independent professional advice wherever appropriate.

The Company shall not be liable for any decision taken solely on the basis of automated recommendations without appropriate human judgment or medical consultation.

42. THIRD-PARTY DEVICES, APPLICATIONS AND SERVICES

The Platform may integrate with wearable devices, fitness trackers, smart watches, mobile operating systems, payment gateways, communication platforms and other third-party technologies.

The Company neither owns nor controls such third-party services and does not warrant their accuracy, availability, security or uninterrupted functionality.

The Company shall not be responsible for interruptions, inaccuracies, device failures, software defects, cyber incidents or loss of information attributable to third-party systems beyond the Company's reasonable control.

43. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the aggregate liability of the Company, the Fitreat Group, their directors, officers, employees, consultants, coaches, licensors, affiliates and authorised representatives arising out of or relating to these Terms, the Platform or the Services, whether arising in contract, tort (including negligence), statute, equity or otherwise, shall not exceed the total fees actually received by the Company from the User for the specific programme giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability.

In no event shall the Company be liable for any indirect, incidental, consequential, exemplary, punitive or special damages, including loss of income, loss of profits, loss of opportunity, business interruption, emotional distress, reputational harm, loss of goodwill, loss of anticipated savings or loss of data, except where such exclusion is prohibited by applicable law.

Nothing contained herein shall exclude liability for fraud, wilful misconduct or any liability that cannot lawfully be limited or excluded.

44. INDEMNITY

The User agrees to indemnify, defend and hold harmless the Company, the Fitreat Group, their directors, shareholders, officers, employees, consultants, affiliates, licensors, service providers and authorised representatives from and against every claim, demand, action, proceeding, liability, loss, damage, penalty, fine, cost and expense, including reasonable legal fees, arising directly or indirectly from:

(a) any breach of these Terms by the User;

(b) inaccurate, incomplete or misleading information supplied by the User;

(c) misuse of the Platform or Services;

(d) violation of applicable law;

(e) infringement of the intellectual property, privacy or other legal rights of any third party;

(f) unauthorised use of the User Account;

(g) negligent, reckless or unlawful conduct of the User; or

(h) failure by the User to comply with medical advice, programme instructions or safety precautions.

The obligations contained in this Clause shall survive the expiry or termination of this Agreement.

45. RELEASE AND WAIVER

To the fullest extent permitted by applicable law, the User voluntarily releases the Company and the Fitreat Group from claims arising solely from the ordinary and inherent risks associated with participation in fitness, nutrition and wellness programmes, provided that nothing in this Clause shall exclude liability arising from fraud, wilful misconduct or liability that cannot lawfully be excluded.

The User acknowledges that this release has been voluntarily accepted after having had adequate opportunity to read and understand these Terms.

46. FORCE MAJEURE

The Company shall not be liable for any delay, interruption, suspension or failure in the performance of its obligations arising from events beyond its reasonable control, including acts of God, natural disasters, pandemics, epidemics, governmental restrictions, war, terrorism, labour disputes, cyberattacks, internet failures, cloud service disruptions, power outages, payment gateway failures or failures of telecommunications networks.

Where reasonably practicable, the Company may suspend, reschedule or modify the affected Services until normal operations resume.

47. PLATFORM AVAILABILITY

The Company does not warrant that the Platform or any feature thereof will operate continuously, uninterruptedly, securely or without technical error.

Routine maintenance, software updates, emergency security measures, server outages or failures of third-party infrastructure may temporarily affect the availability of the Services. Such interruptions shall not, by themselves, entitle the User to any refund, compensation or extension of programme duration unless otherwise required by applicable law or expressly agreed by the Company.

48. SURVIVAL OF RIGHTS

The provisions relating to limitation of liability, indemnity, intellectual property, confidentiality, privacy, dispute resolution, governing law, jurisdiction, payment obligations and every other provision intended by its nature to survive shall remain binding notwithstanding the completion, cancellation, suspension or termination of the User's subscription or this Agreement.

49. PRIVACY AND DATA PROTECTION

The Company recognises the importance of protecting the privacy and confidentiality of the User's personal information and shall process personal data in accordance with its Privacy Policy and applicable data protection laws.

The User acknowledges that the effective provision of the Services requires the collection, processing, storage, use and disclosure of personal information, including health-related information voluntarily provided by the User, for purposes including account administration, programme personalisation, consultations, payment processing, customer support, regulatory compliance, security, fraud prevention, analytics and improvement of the Services.

The User expressly consents to the processing of such information in accordance with the Privacy Policy. The User further acknowledges that certain services may involve third-party service providers, payment processors, cloud hosting providers, communication platforms, wearable device integrations and analytics providers, and authorises the Company to share information with such service providers strictly to the extent necessary for providing the Services or complying with legal obligations.

Nothing contained herein shall prevent the Company from disclosing information where such disclosure is required by law, judicial order, governmental authority or regulatory direction.

50. CONFIDENTIALITY

The User acknowledges that the Platform, its software, business processes, coaching methodologies, nutritional frameworks, educational materials, algorithms, proprietary databases, pricing models, business strategies and all non-public information relating to the Company constitute confidential and proprietary information.

The User agrees not to disclose, reproduce, distribute, exploit or communicate any confidential information obtained through the Platform to any third party without the Company's prior written consent. This obligation shall survive the termination or expiry of this Agreement.

51. SUSPENSION OF SERVICES

The Company reserves the right, without prior notice where reasonably necessary, to suspend, restrict or temporarily disable the User's access to the Platform or any part thereof where the Company reasonably believes that:

(a) the User has breached these Terms;

(b) the User has provided false or misleading information;

(c) continued participation may endanger the health or safety of the User or another person;

(d) the User has engaged in abusive, fraudulent, unlawful or inappropriate conduct;

(e) payment obligations remain outstanding;

(f) suspension is necessary to comply with applicable law or regulatory requirements; or

(g) suspension is reasonably required to protect the integrity, security or operation of the Platform.

Suspension shall not affect any accrued rights or obligations of either Party.

52. TERMINATION

The Company may terminate this Agreement or the User's access to the Platform immediately by written or electronic notice where the User materially breaches these Terms or where termination is reasonably necessary to protect the Company's legitimate business interests, comply with applicable law or safeguard the health, safety or welfare of other Users.

The User may discontinue use of the Platform at any time. However, such discontinuation shall not relieve the User of any payment obligation already incurred nor entitle the User to any refund except as expressly provided under these Terms or applicable law.

Upon termination, the licence granted to the User to access the Platform shall immediately cease. The Company may disable the User Account and discontinue access to the Services without prejudice to any other legal remedy available to it.

53. INTELLECTUAL PROPERTY ENFORCEMENT

The Company reserves every right available under applicable intellectual property laws to protect its trademarks, copyrights, patents, trade secrets, confidential information, software, databases, educational content, coaching methodologies, meal plans, workout programmes, designs, logos and other proprietary materials.

Any unauthorised reproduction, distribution, commercial exploitation, recording, copying, screen recording, scraping, reverse engineering or misuse of the Company's intellectual property may result in immediate suspension or termination of the User Account, civil proceedings, criminal complaints or any other remedy available under applicable law.

54. DISPUTE RESOLUTION

The Parties shall endeavour to resolve every dispute, controversy or claim arising out of or relating to these Terms through good faith negotiations before initiating formal legal proceedings.

The User agrees to first submit a written complaint to the Company's Grievance Officer or designated customer support channel, clearly setting out the nature of the dispute together with all relevant supporting documents.

The Company shall be afforded a reasonable opportunity, not exceeding thirty (30) days from receipt of the complaint, to investigate the matter and attempt an amicable resolution.

Nothing contained herein shall prevent either Party from seeking urgent interim or injunctive relief before a court of competent jurisdiction where such relief is necessary to protect legal rights.

55. ARBITRATION

Subject to applicable consumer protection laws and rights that cannot lawfully be waived, every dispute, controversy or claim arising out of or relating to these Terms, including their interpretation, validity, performance, breach or termination, which cannot be resolved amicably under Clause 54, shall be referred to and finally resolved by arbitration.

The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the Parties. In the absence of such agreement, the arbitrator shall be appointed in accordance with the arbitration law applicable to the designated seat of arbitration.

The seat and venue of arbitration shall be either Ernakulam, Kerala, India, or Dubai, United Arab Emirates, as may be designated by the Company in its sole discretion, having regard to the identity of the applicable contracting entity, the place from which the Services were provided, the User's place of residence or business, the location of the underlying transaction, regulatory considerations or any other reasonable commercial or operational factor. The Company shall notify the User of the designated seat in the notice invoking arbitration, and such designation shall be final and binding for the purposes of the arbitration.

The arbitration proceedings shall be conducted in the English language.

The arbitral award shall be final and binding upon the Parties, subject only to such challenge as may be permitted under the law governing the arbitration.

56. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to Clause 55, the courts having jurisdiction over Ernakulam, Kerala, shall have exclusive jurisdiction in respect of all matters arising out of or relating to these Terms, including applications for interim relief, enforcement of arbitral awards or matters not capable of settlement by arbitration.

Where mandatory laws applicable to a User in another jurisdiction require a different forum or confer non-waivable rights, nothing contained herein shall deprive the User of those rights to the extent required by law.

57. NOTICES

Any notice, communication, demand or other correspondence required under these Terms may be delivered by electronic mail, in-app notification, SMS, registered post, courier or any other communication method designated by the Company.

A notice transmitted electronically shall be deemed received upon successful transmission to the email address, mobile number or registered User Account provided by the User.

The User shall remain responsible for ensuring that contact information maintained with the Company remains accurate and current.

58. ASSIGNMENT

The Company may assign, transfer, novate or otherwise deal with its rights and obligations under these Terms to any entity forming part of the Fitreat Group or to any successor entity in connection with a merger, acquisition, corporate restructuring, sale of business or similar commercial transaction.

The User shall not assign, transfer, delegate or otherwise dispose of any rights or obligations arising under these Terms without the Company's prior written consent.

59. SEVERABILITY If any provision of these Terms is held by a court, tribunal or other competent authority to be invalid, illegal or unenforceable, such provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

The Parties agree that any invalid provision shall, where reasonably possible, be interpreted or replaced in a manner that most closely reflects the original commercial intent of the Parties while remaining legally enforceable.

60. WAIVER

No failure or delay by the Company in exercising any right, power or remedy under these Terms shall constitute a waiver thereof.

Any waiver shall be effective only if made expressly in writing by an authorised representative of the Company.

A waiver of one breach shall not constitute a waiver of any subsequent or continuing breach.

61. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Medical Disclaimer, Refund and Cancellation Policy, Cookie Policy, Community Guidelines, consent forms, programme-specific terms and every other legal document expressly incorporated herein, constitute the entire agreement between the Parties concerning the subject matter hereof and supersede every prior representation, negotiation, understanding or agreement relating thereto.

62. CONTACT INFORMATION AND GRIEVANCE OFFICER

All notices, legal communications, grievances and requests relating to these Terms or the Services may be addressed to the Company through the contact details published on the Platform or to the Grievance Officer designated in accordance with applicable law.

The Company shall make reasonable efforts to acknowledge and address grievances within the timelines prescribed under applicable law or, where no statutory timeline exists, within a reasonable period.

63. EFFECTIVE DATE

These Terms shall become effective on the Effective Date specified above and shall remain binding upon every User from the moment of acceptance in accordance with these Terms until lawfully terminated.

The continued use of the Platform following any amendment shall constitute acceptance of the revised Terms, subject to applicable law and any mandatory requirement for fresh consent.

64. FRAUD PREVENTION AND IDENTITY VERIFICATION

The Company reserves the right to undertake such verification measures as it reasonably considers necessary to confirm the identity, age, legal capacity or eligibility of any User prior to or during the provision of the Services. Such verification may include requests for government-issued identification, proof of address, payment verification, biometric verification where legally permissible, or any other documentation reasonably required by the Company.

The User agrees to provide accurate and authentic information during any verification process. Failure to comply with verification requests, or the submission of forged, misleading or fraudulent documents, may result in suspension or termination of the User's Account without refund, in addition to any civil, criminal or regulatory remedies available to the Company.

Where the Company reasonably suspects identity theft, payment fraud, account takeover, money laundering, unauthorised access or any other fraudulent activity, it may temporarily suspend the affected Account, refuse transactions, reverse benefits improperly obtained, notify relevant payment service providers or governmental authorities and take such other protective measures as may be reasonably necessary.

65. CHARGEBACKS AND PAYMENT DISPUTES

The User agrees that any dispute relating to payments shall, in the first instance, be raised directly with the Company to provide an opportunity for investigation and resolution before initiating a chargeback or payment dispute through any bank, card issuer or payment service provider.

Where a User initiates a chargeback or payment reversal without a bona fide legal basis after having received access to the subscribed Services, the Company reserves the right to suspend or terminate access to the Platform, recover the disputed amount together with reasonable recovery costs, suspend future subscriptions and pursue any remedies available under applicable law.

Nothing contained in this Clause shall prejudice any statutory rights available to a User under applicable consumer protection laws.

66. ACCOUNT SUSPENSION FOR FRAUD OR SECURITY REASONS Without prejudice to any other provision of these Terms, the Company may immediately suspend or permanently deactivate any User Account where it reasonably believes that the Account has been used for fraudulent transactions, unauthorised access, abuse of promotional schemes, multiple account creation for improper purposes, manipulation of referral programmes, dissemination of malicious software, circumvention of security measures or any activity that compromises the integrity or security of the Platform.

The Company shall not be liable for any temporary interruption of Services resulting from investigations undertaken in good faith to protect the Platform, its Users or third parties.

67. COMPLIANCE WITH APPLICABLE LAWS

The User represents and warrants that the User shall comply with all laws, regulations, governmental directions and professional obligations applicable to the use of the Platform and the Services.

The User shall not use the Platform for any unlawful purpose, including but not limited to fraud, money laundering, financing of unlawful activities, infringement of intellectual property rights, dissemination of unlawful content, harassment or any activity prohibited under applicable law.

The Company reserves the right to refuse Services or terminate access where continued provision of the Services may expose the Company to regulatory, legal or reputational risk.

68. NO EMERGENCY MEDICAL SERVICES

The User acknowledges that the Platform does not provide emergency medical services and shall not be relied upon during any medical emergency.

If the User experiences severe pain, chest discomfort, difficulty breathing, loss of consciousness, allergic reactions, serious injury or any other medical emergency, the User shall immediately discontinue participation in the programme and seek assistance from the nearest qualified healthcare provider or emergency services.

The Company shall not be responsible for delays arising from the User's failure to obtain appropriate emergency medical treatment.

69. RECORDING OF CONSULTATIONS

The Company may, subject to applicable law, record consultations, coaching sessions, customer support interactions or other communications for quality assurance, training, dispute resolution, regulatory compliance, fraud prevention or evidentiary purposes. The User shall not record, reproduce, distribute, publish or commercially exploit consultations with coaches or other representatives of the Company without the Company's prior written consent.

Where recording requires consent under applicable law, such recording shall only be undertaken after obtaining the necessary consent.

70. ELECTRONIC RECORDS AND AUDIT LOGS

The User acknowledges that electronic records maintained by the Company, including account registration details, login history, electronic acceptances, payment confirmations, consultation schedules, chat records, emails, system logs, audit trails and other electronically generated records, may constitute reliable evidence of transactions and communications between the Parties.

To the extent permitted by applicable law, such electronic records shall be admissible as evidence in any judicial, arbitral or administrative proceeding and may be relied upon by the Company to establish the existence, performance or breach of these Terms.

71. NO RELIANCE

The User acknowledges that the decision to subscribe to the Services has not been made in reliance upon any representation, warranty, promise or statement other than those expressly contained in these Terms or in written communications expressly authorised by the Company.

No oral statement, informal communication, social media content, promotional material, marketing campaign or opinion expressed by any employee, coach, consultant or third party shall modify these Terms unless expressly incorporated into a written agreement executed by the Company.

72. INDEPENDENT STATUS OF COACHES AND PROFESSIONALS

The User acknowledges that coaches, nutritionists, trainers, consultants and other professionals engaged by or through the Company may render Services in accordance with their respective qualifications and contractual arrangements.

Nothing contained in these Terms shall be construed as creating a partnership, agency, employment relationship or fiduciary relationship between the User and any such professional.

The allocation of coaches and professionals shall remain within the reasonable operational discretion of the Company, and the Company reserves the right to substitute or reassign personnel where necessary to ensure continuity of Services.

73. BETA FEATURES AND EXPERIMENTAL SERVICES

From time to time, the Company may provide access to beta features, pilot programmes, experimental technologies, artificial intelligence tools or other pre-release functionalities for testing or evaluation purposes.

Such features may be incomplete, subject to modification or discontinuation without notice and may not operate with the same reliability as fully released Services.

The User acknowledges that participation in such programmes is voluntary and accepts the inherent risks associated with the use of experimental features.

74. RESERVATION OF RIGHTS

All rights not expressly granted to the User under these Terms are reserved by the Company.

The failure of the Company to exercise or enforce any right, remedy or provision contained in these Terms shall not constitute a waiver of such right or preclude its subsequent exercise.

The Company reserves the right to introduce additional Services, modify existing programmes, discontinue features, revise operational procedures or adopt new technologies where reasonably required for commercial, technological, regulatory or operational purposes.

75. RELATIONSHIP OF THE PARTIES

Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, employment, fiduciary or franchise relationship between the Company and the User.

The relationship between the Parties is solely that of an independent service provider and a subscriber to the Services.

Neither Party shall have authority to bind or create obligations on behalf of the other except where expressly authorised in writing.

76. CUMULATIVE REMEDIES

The rights and remedies available to the Company under these Terms shall be cumulative and in addition to every other right or remedy available under applicable law.

The exercise of any one remedy shall not preclude the exercise of any other remedy arising from the same or related facts.

77. HEADINGS AND INTERPRETATION The headings, titles and numbering used in these Terms are inserted solely for convenience of reference and shall not affect the interpretation or construction of any provision.

References to the singular shall include the plural where the context so requires, references to one gender shall include every other gender, and references to statutes shall include any amendment, re-enactment or replacement thereof.

78. FURTHER ASSURANCES

Each Party agrees to execute and deliver such additional documents and perform such further acts as may reasonably be necessary to give full effect to the rights, obligations and intentions contemplated under these Terms.